shipping & terms
flat rate shipping within Australia is $5, and all parcels are sent via standard delivery through Australia Post. If you would like Express Post, please contact me prior to purchase. Extra charges apply.
international flat rate shipping is AUD$20. All products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation. It is the responsibility of the customer to check these details before placing any orders for international shipping.
custom made to order - please allow 1-3 weeks production time plus delivery time.
ready made - please allow 1-3 days plus delivery time.
for domestic delivery times, please check with Australia Post. For international delivery, please allow 6-14 business days after production (depending on your location).
if for some reason a ready-made item does not work out for you, I am happy to offer a return option within 5 days of receiving your package. I am unable to offer cash refunds, but will happily provide you with store credit or a replacement item. The purchaser is responsible for the cost of return postage.
I am unable to offer refunds for any custom made items.
please remember that hatsumi knits pieces are all lovingly made by hand, and therefore will have slight flaws/variations. This only adds to the beauty of the product!
hatsumi knits is not responsible for the loss, damage or delay of a parcel due to postal services.